Hi, I'm Rick. I manage a team of six product designers across four countries at Genesys. I care about two things: helping each designer grow, and making sure design moves the business. Lately that includes building AI into how my team works, which made our design handoff 30% faster.
A manager's job is to make the team succeed. So I spend most of my time on careers, not tasks. I try to work out what each designer is really good at and match that to what the business needs.
In practice: clear growth rubrics, honest feedback, and a team where it's safe to take a big swing and miss.
Design that scales
Design shouldn't be the bottleneck. A solid design system and good documentation take the repetitive work off people's plates, so they can spend their time on hard problems.
In practice: I invest in DesignOps early, so quality holds up as the team grows.
A seat at the table
I don't see design as a service desk. I want my team in the room with Product and Engineering, talking about outcomes instead of deliverables.
In practice: we keep track of design debt, build roadmaps with user input, and tie our work to the company's main metrics.
AI where it earns its place
I treat AI as part of how the team works, not a side experiment. My job is to give my designers the room and backing to try it on real work.
In practice: my team built MCP integrations between Claude, Kiro, and Figma that cut our handoff time by 30%, and I brought Claude skills for Jira, Confluence, Outlook, and Teams into how we work.
My designers connected Claude, Kiro, and Figma MCP to the design-to-dev workflow, and I brought Claude skills for Jira, Confluence, Outlook, and Teams to the team. Handoff got 30% faster.
We folded a newly acquired AI tool into a global CX platform, moving users off legacy workflows without losing features. 18 people, 11 months, shipped on time.
Strategically positioning the design system team to preserve component foundations and empower the AI capabilities within the UX org (80+ designers, researchers and strategists).